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If you have any
questions about our Privacy Policy, please contact our Privacy
Officer at 1.800.476.6640 or by email privacyofficer@orghealthinc.com.
Introduction
Our Commitment to your Privacy Rights.
What is Personal Information
How we collect, use and disclose personal information.
Safeguarding your personal information
Your rights associated with your personal information.
Revisions and Updates
Introduction
Our Privacy
Policy describes how personal information is :
And how :
- To
Access
- And/or
correct, this information.
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Our Commitment to your Privacy Rights
Organizational Health
Inc. recognizes the importance of privacy and the sensitivity of
personal information. We are committed to protecting all personal
information we hold. For these reasons we have created the following
Privacy Policy. This Privacy Policy outlines how we manage your
personal information and safeguard your privacy. We take great care
to keep your personal information confidential and secure.
Effective January 1,
2004, all businesses engaged in commercial activities were required
to comply with the Personal Information Protection and Electronic
Documents Act (PIPEDA). The Act gives you rights concerning the
privacy of your personal information. Our policy is designed to
comply with both provincial and national privacy legislation.
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What is Personal Information?
Personal Information is
defined as any information about an identifiable individual, but does
not include the name, title or business address or telephone number
of an employee of an organization. In addition, some information that
is otherwise publicly available is not protected by the Act.
For example, your
personal information includes any information that relates to your
physical or mental health, race, origin, color, religion, age,
marital status, education, medical, criminal or employment history,
information relating to financial transactions, identifying number,
an unlisted address or unlisted telephone number, fingerprints, and
blood type, among others. If you have any questions about
Organizational Health Inc.’s
Privacy Policy, please
contact our Privacy Officer at 1 800 476-6640 or by email at privacyofficer@orghealthinc.com.
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How we collect, use and
disclose personal information.
1. We will only collect information
from you for the purposes identified to you.
We collect this
information so that we can provide you with our best possible
healthcare advice and assistance.
2. Why do we collect this
information?
Your personal information
is important so that we can understand your needs, determine your
eligibility for our services, and provide you with the assistance to
which you’re entitled. Our service includes but is not limited
to employee and family assistance counselling, claims adjudication,
disability management, return to work planning and implementation,
and medical service facilitation.
This helps us meet
contractual requirements relating to the services we provide.
However, we will make sure that the purpose for collecting this
information is clearly outlined to you
3. We will always ask for
your permission
When you seek eligibility
for our services, we will ask for your consent to obtain personal
information. When you have a disability claim, your consent will be
requested when you complete the claim application. We will then rely
on this consent to access information needed for your claim. You may
withdraw your permission to use, collect or disclose this information
at any time, understanding that this may affect the services you
receive from OHI.
When we obtain medical
information about you, we will not disclose that medical information
to your employer without your consent.
4. We will keep your
information only for as long as required
We have legal
requirements to keep personal information, including health
information for a specific period of time. Once that timeframe has
ceased, your information will be safely destroyed.
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Safeguarding your personal information
Organizational Health
Inc. takes all reasonable precautions to ensure that your personal
information is kept safe from loss, unauthorized access, modification
or disclosure.
Steps taken to protect
your information include:
•
Security of premises with supervised alarms, and locked cabinet
storage;
• restricted file
access to personal information;
•
Deploying technological safeguards like passwords, security software
and firewalls to prevent hacking or unauthorized computer access;
•
Electronic information is transmitted either through a direct line or
is made anonymous or encrypted;
• Internal password
and security policies.
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Your rights associated with your personal
information.
1. You have the right to ask
what information we hold about you, and to request to view that
information, as provided by law. OHI may choose not to release
medical or psychological information if we believe the release may
cause the individual to harm themselves or another person. In these
situations, OHI may manage the disclosure through another person (for
example, a physician or psychologist) or refer the person to the
source (for example, the doctor, psychologist, or other physician)
who provided the information.
You have the right to ask
how we are using this information, and to whom it may have been
disclosed.
Information discussed
with your counselor or care manager will be treated as confidential
unless any of the following apply:
a) If you have signed a
release of information for a specific person
b) If, in the
professional opinion of your counselor or care manager, there is a
potential risk to you or others
c) If there is a legal
obligation to report; for example, cases of child abuse.
d) If the counselor or
care manager is legally required by a court of law to testify or
submit a report or release records.
2. If you believe that the
information we hold about you is incorrect or incomplete, you have
the right to ask us to change it. We will make the necessary changes.
3. If you are unhappy with
how we have handled your request, please contact our Privacy Officer
at 1 800 476-6640 or email at privacyofficer@orghealthinc.com
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Revisions and Updates
We will review
this policy from time to time to ensure that it continues to meet our
obligations to the people we serve. Organizational Health
Incorporated reserves the right to add, modify or remove all or part
of this document at any time.
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